popbd Privacy Policy

1 Introduction and Applicability

popbd ("we", "our", "platform") operates an online entertainment and gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how popbd collects, processes, stores, and protects your personal information when you use its website, mobile application, and related services.

By registering on or continuing to use the popbd platform, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please stop using our services.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

2 Information Collection

popbd collects your information in several ways. The types of information collected are as follows:

2.1 Information You Provide

Information you supply to us directly includes:

• Account Registration Information: Full name, date of birth, gender, national identity card number, email address, and mobile number.
• Contact Information: Residential address and contact details.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers and bank account details (for transaction verification purposes only).
• Identity Verification Documents: A copy of your national identity card or passport (as part of the KYC process).
• Support Communications: Records of communication with you via live chat, email, or other channels.

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically through technical means:

• Device Information: IP address, device type, operating system, browser type and version.
• Usage Information: Session duration, pages visited, click patterns, and game activity logs.
• Transaction History: Detailed records of deposits, withdrawals, bonuses, and bets.
• Location Information: Approximate geographic location (IP-based; not precise GPS).

2.3 Information from Third-Party Sources

In some cases we may also receive information from legitimate third-party sources, such as:

• Transaction verification data from payment processing providers.
• Compliance-related information from identity verification service providers.
• Risk assessment data from fraud prevention and security service providers.

3 Purpose of Information Use

popbd uses your personal information only for the following legitimate purposes:

1. Service Delivery and Operations: Creating and managing your account, processing deposits and withdrawals, and ensuring gaming services are available.
2. Identity Verification (KYC): Preventing underage users and ensuring compliance with financial regulations.
3. Security and Fraud Prevention: Preventing unauthorized access, fraudulent activity, and money laundering.
4. Customer Support: Responding to your questions, complaints, and support requests.
5. Service Improvement: Analyzing user experience to improve the platform.
6. Legitimate Communications: Sending important account notifications, policy changes, and security alerts.
7. Responsible Gaming: Monitoring your gaming behavior to identify potential issues and provide necessary support.

4 Sharing Information with Third Parties

popbd does not share your personal information with third parties indiscriminately. However, information may be shared in the following limited circumstances:

4.1 Service Partners

To operate our services, we work with the following trusted partners, who are bound by strict confidentiality agreements:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer services.
• Identity Verification Services: KYC and age verification technology providers.
• Game Software Providers: Play history and session data (excluding personally identifiable information).
• Cybersecurity Services: Fraud detection and prevention technology.

4.2 Legal Obligations

We may be required to share information with legal authorities in the following situations:

• In response to a court order or a lawful government request.
• To comply with anti-money laundering (AML) regulations.
• For national security or law enforcement requirements.

5 Cookies and Tracking Technologies

popbd uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform — login sessions, security tokens, etc. These cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and customizations.
• Analytics Cookies: Collect anonymous statistics to help us understand how the site is used.
• Security Cookies: Help detect fraudulent activity and unauthorized access.

5.2 Cookie Controls

You can disable or delete non-essential cookies through your browser settings. However, please note that disabling essential cookies may prevent some platform features from working properly.

6 Data Storage and Security

popbd follows industry-leading standards to protect your personal information.

6.1 Security Measures

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information (passwords, payment details) is kept in an encrypted state.
• Access Controls: Strict internal access controls — only authorized staff can view your information.
• Regular Security Audits: Regular security assessments are conducted by independent third parties.
• Two-Factor Authentication: Two-factor authentication is in place to protect your account.

6.2 Data Retention Period

Your information is retained according to the following policies:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: After an account is closed, information is retained for a maximum of 5 years to meet legal and regulatory requirements.
• Financial Transaction Records: Retained for the period specified under anti-money laundering regulations.
• Expired Data: Securely deleted or anonymized once the required retention period has ended.

7 Your Rights

As a user of popbd, you hold the following rights regarding your personal information:

1. Right of Access: You may request a copy of the information we hold about you.
2. Right to Rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
3. Right to Erasure: In certain circumstances you may request that your personal information be deleted ("right to be forgotten") — where this does not conflict with legal obligations.
4. Right to Restrict Processing: In some circumstances you may request that processing of your information be limited.
5. Right to Data Portability: You may request your information in a structured, machine-readable format.
6. Right to Object: You may object to certain types of processing.

8 Protection of Minors

popbd is a strictly adults-only platform — for users aged 21 and above only. We do not collect information from minors and do not permit them to register an account.

• Age verification is mandatory at the time of registration.
• If we find that a user is under the age of 21, their account will be suspended immediately.
• Any information inadvertently collected from a minor will be deleted without delay.
• Parents are advised to enable parental controls on their devices to protect minors from gambling.

9 Policy Changes

popbd may update this Privacy Policy from time to time. Reasons for changes may include:

• Launching new services or technologies.
• Changes in legal or regulatory requirements.
• Improvements to security practices.
• Clarification of policies based on user feedback.

For any significant change, we will send a notification to your registered email address and clearly indicate the change on the website. Continuing to use the platform after a change takes effect will be taken as your agreement to the updated policy.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us: